Improvise, adapt and overcome

We had a customer reach out to us with complaints about issues with not getting hot water. Our technician arrived and was quick to diagnose the issue. The issue was their tankless water heater’s computer board was fried. So, what’s the next step if this is the case?

Our technician found that replacement was the best option. However, the new unit was not going to fit into the original box that was built for the old tankless heater. Our technician had to adapt and mount the new unit over the box to restore the hot water in the home in a timely manner. Our technicians are always willing and able to improvise, adapt and overcome.

Labor Day Hours

Our office will be closed on Monday September 2nd in observance of the holiday. We will be accepting EMERGENCY CALLS ONLY. Please do not use the contact us form on the website as we will be out of the office and will not be closely monitoring our email inbox. We will resume normal business operations on Tuesday September 3rd.



If you have any after hour emergencies please call us at 704-857-1600 and leave a message. We will return your call as soon as possible.

True emergencies consist of the following:
Main Sewer Line Back-up, resulting in you not being able to use your facilities.
A clogged toilet, but only if it is the only one in your home.
A bad water leak inside your home, which has resulted in your water being shut off.
No Hot Water, is NOT considered an emergency.
All other plumbing issues, may be an inconvenience, but are not an emergency.

Have a safe and happy Labor Day Holiday!

Tropical Storm Debby Closing

Due to the onslaught of heavy rain that Tropical Storm Debby is bringing to our area, we are making the preemptive decision to close our office today Thursday August 8, 2024. We plan to do our part and stay off the roads in light of this torrential rain. No reason to place our employees, equipment and others at risk. Flooding and power outages are to be expected.

We will be accepting calls for Emergency Services ONLY. This means if you are unable to use your bathroom facilities, or have an interior uncontained water leak, and the water is unable to be shut off.

  • Clogged kitchen drains, tub drains, washing machines are NOT emergencies.
  • No hot water, is NOT an emergency.

All non-emergent calls will be scheduled for Friday or next week. We do hope that you understand.
We also hope that you and your families remain safe.

Our office will reopen at 8:00 AM on Friday August 9, 2024.

Rerouting back wash? No problem!

A customer wanted his water softener to flow into the woods instead of the septic or the ground next to the house. Why did he decide to make this change? He had discovered that the discharge was killing the grass. Did you know that discharge can also affect your septic system? This water could kill beneficial bacteria that is in your septic tank. Look at the pictures below. As you can see this required a lot of digging for our guys, but of course they are always up for the challenge.

July 4th Hours

Our office will be closed on Thursday July 4th in observance of the holiday. We will be accepting EMERGENCY CALLS ONLY. Please do not use the contact us form on the website as we will be out of the office and will not be closely monitoring our email inbox. We will resume normal business operations on Friday July 5.

If you have any after hour emergencies please call us at 704-857-1600 and leave a message. We will return your call as soon as possible.

True emergencies consist of the following:
Main Sewer Line Back-up, resulting in you not being able to use your facilities.
A clogged toilet, but only if it is the only one in your home.
A bad water leak inside your home, which has resulted in your water being shut off.
No Hot Water, is NOT considered an emergency.
All other plumbing issues, may be an inconvenience, but are not an emergency.

Have a safe and happy 4th of July!

A leaking outdoor spigot or an underground water leak?

Have you ever noticed an outdoor leaking spigot? Most of the time it could be just a simple leak. Other times, it ends up being a much bigger issue. How were our technicians able to tell that there was much more to this than a leaking outdoor spigot?  When our technician checked the spigot, he couldn’t find an issue such as a broken part or a leak. Upon further investigation he heard rushing water echoing in the basement of this home. The leak turned out to be a 4ft deep water leak at the foundation. As you can see in the pictures it took quite a bit of digging to repair the leak, but our technicians are always up for the challenge.

Additions, Additions, Additions…

Sometimes we just want to add space. Maybe it’s because of a young growing family, or because we combined families, or maybe it is time to bring the elderly family members home. Either way, it often times means adding an additional room or two. And perhaps even a bathroom.

In this case, we are helping to add a master bedroom and bathroom, creating Master Suite. This addition, required also installing a lift station, due to the grade of the sewer being higher than the addition. But, we’re here to help make it happen.

This is just the underground rough. But as you can see, once the grass grows back, it will be like it was always here. We even avoided a plant that was ultimately in the way, but the homeowner wanted to save. That’s who we are. This is why folks trust us to do the job. This is what we do. And we leave it better than we found it. <3

Keep watching for more updates on this project. We are partnered with JKL Construction on this one.

It’s a Dirty Job…

…And we’re here to do it.

Water line breaks can create quite a mess.
You are almost always going to get dirty to some extent, if not just flat out muddy. But our guys are up for the challenge and we do appreciate them.

This leak ended up being much more involved than we anticipated. We could have used to have equipment on hand. But our guys got right into it. And one of them even left literally covered in mud, and with a wet seat to boot.

#dirtyhandscleanmoney #dirtyhands #cleanmoney

Memorial Day 2024

Our office will be closed for the Memorial Day Holiday.

We are always closed on the weekend, only accepting emergency calls. But we will also be closed on Monday May 27, 2024 and will reopen at 8:00 AM Tuesday May 28, 2024.

We are accepting emergency calls ONLY on Monday 5/27/24.

Please do not use the contact us form on the website as we will be out of the office and will not be closely monitoring our email inbox. We will respond to emails and non-urgent matters when we return to normal business hours on Tuesday 5/28/24.

Please have a happy and safe holiday. Never Forget Our Fallen HEROES.

Water Heater Maintenance

Is having your water heater inspected yearly important? The answer is: yes! It’s important to have your water heater inspected and flushed yearly, especially tankless water heaters. Why is this important? Age and moisture over time can cause corrosion. What issues can moisture corrosion cause? Moisture corrosion can cause several different issues; one being water leaks. Leaks/flooding can cause further damage to your home especially if your water heater is in an attic or in another area of your home. Hot water failure as well as electrical fires can be caused by moisture corrosion. Gas water heaters should also be checked yearly to ensure proper ventilation. Proper ventilation is a must to ensure that you avoid possible carbon monoxide from entering your home. Take a look at the photos below. These are examples of water heaters that have corroded or have started leaking. Call our office at 704-857-1600 to schedule your yearly water heater maintenance.