2025 Easter Holiday Hours

Our office will be closed Friday April 18th and Monday April 21st. During this time we will be taking EMERGENCY CALLS ONLY. Please do not use the contact us form on the website as we will be out of the office and will not be closely monitoring our email inbox. We will resume normal business hours on Tuesday April 22nd.

If you have an emergency please call us at 704-857-1600 and leave a detailed message. We will return your call as soon as possible.

True emergencies consist of the following:
Main Sewer Line Back-up, resulting in you not being able to use your facilities.
A clogged toilet, but only if it is the only one in your home.
A bad water leak inside your home, which has resulted in your water being shut off.
No Hot Water, is NOT considered an emergency.
All other plumbing issues, may be an inconvenience, but are not an emergency.

Have a blessed Easter! Enjoy the time with your families.

Whole house water filtration system. What are they? Why are they beneficial?

What is a whole house filtration system? These systems are salt free filtration systems that use a sediment filter along with a water conditioner and UV light that filters water and kills bacteria that can come from a well system.

How are these beneficial? These systems remove contaminants like chlorine, lead, pesticides, and bacteria from your water. They also make your water safer to drink and to cook with. Did you know that they can also improve the texture of your hair and reduce your skin’s exposure to irritants from the water?

These systems are also less maintenance than a salt system! Whole house water filtration systems do not have a brine discharge so there is no need for a drain near the install location. Look at the picture below. This is an Aquasana filtration system that we installed just last week for one of our customers.

Office Closed 2/20/2025

Our company is trying to be proactive, and keep our employees and family safe. Some scheduling changes will have to be made on Thursday February 20th due to inclement weather. Some jobs, may have to wait until Monday or Tuesday next week. We will do our best to accommodate those in need as best we can, and handle any emergencies if at all possible. We will be checking messages regularly today.

We appreciate your understanding. We hope that you and your families stay safe and warm. Please don’t travel unless you have to.

Office Closed – January 22, 2025

Our company is trying to be proactive, and keep our employees and family safe.
We had a snowstorm in Rowan County and the surrounding area on Tuesday January 21, 2025.

Our office will be CLOSED today.
Some scheduling changes will have to be made. Some jobs, may have to wait until Monday or Tuesday next week. We will do our best to accommodate those in need as best we can, and handle any emergencies if at all possible. We will be checking messages regularly.

We appreciate your understanding. We hope that you and your families stay safe and warm. Please don’t travel unless you have to.

Limited Office Hours 1/10/2025

Our company is trying to be proactive, and keep our employees and family safe.
The National Weather Service is calling for a snowstorm to hit our region on Friday January 10, 2025.


In the case of inclement weather, the office will be operating remotely and possibly on limited hours.
Some scheduling changes may have to be made. Some jobs, may have to wait until Monday or Tuesday next week. We will do our best to accommodate those in need as best we can, and handle any emergencies if at all possible. We will be checking messages regularly.

We appreciate your understanding. We hope that you and your families stay safe and warm. Please don’t travel unless you have to.

Christmas Holiday Hours 2024

Christmas Holiday Hours 2024.

Tuesday 12/24– Our office will be closing at 12 PM.

Wednesday 12/25 – Our office will be closed. The office will reopen at 8 AM Thursday 12/26.

Tuesday 12/31-Our office will be closing at 12 PM.

Wednesday 1/1/25 – Our office will be closed. The office will reopen at 8 AM Thursday 1/2/2025.

We will still be accepting EMERGENCY CALLS while the office is closed. So, if you do have an emergency, please leave a message and we will return your call as soon as we are able. Any messages left for non-emergencies, will have calls returned on Thursday 12/26 & Thursday 1/2/25.

True emergencies consist of the following:
Main Sewer Line Back-up, resulting in you not being able to use your facilities.
A clogged toilet, but only if it is the only one in your home.
A bad water leak inside your home, which has resulted in your water being shut off.
No Hot Water, is NOT considered an emergency.
All other plumbing issues, may be an inconvenience, but are not an emergency.

2 Hour Delay

Our company will be operating on a 2 hour delay today due to the snow and ice. We apologize for any inconveniences. The safety of our employees is important. We hope that you are safe as well.

Thank you,
Crissie

Thanksgiving 2024

Thanksgiving Holiday Hours 2024.
For the Thanksgiving holiday we will have short hours.
We will be open normal hours Monday and Tuesday, and then we will have short hours and be closed the holiday through the weekend.
We will still be accepting EMERGENCY CALLS.
If you do have an emergency, please leave a message and we will return your call as soon as we are able. Any messages left for non-emergencies, will have calls returned on Monday 12/2.

True emergencies consist of the following:
Main Sewer Line Back-up, resulting in you not being able to use your facilities.
A clogged toilet, but only if it is the only one in your home.
A bad water leak inside your home, which has resulted in your water being shut off.
No Hot Water, is NOT considered an emergency.
All other plumbing issues, may be an inconvenience, but are not an emergency.

Wednesday 11/27 – 8 am -12 pm
Thursday 11/28 – Closed
Friday 11/29 – Closed

What are the benefits of a pump station? Should you have one also?

This week we were called out to investigate a possible issue with a pump station. The customer made us aware that the pump seemed to be full and possibly leaking. What is a pump station and why would you need one?

A pump station is a tank where your drains go which will pump sewage uphill to a city tap. Why are these used? These are used when a home sits lower than the city sewer. At times, you cannot rely on gravity for your sewage to flow into the city system.

These pumps on average can last between 10-20 years. Annual maintenance, inspection and grease breakup are also beneficial in extending the life of a pump station. Below are some before and after pictures of replacing the pump station.

Hurricane Helene

9/27/24 – 8:00 AM

Good morning.
Our office is currently without power. If you call for service, PLEASE LEAVE A MESSAGE. We will return your call as soon as we are able to.
If you have an emergency, we will try to service you today. If you do not have an emergency, next week’s schedule is filling up quickly. We will fit you in where we can.
We do apologize for any inconvenience. This is a Major Storm system and we can’t control the outcome and what it is allowing us to be able to do.

We hope that all of you are safe and dry at home. We pray for those of you who are not. Please keep all of our linemen and first responders in your prayers.
Thank you,
~ Crissie
Owner.