Limited Office Hours 1/10/2025

Our company is trying to be proactive, and keep our employees and family safe.
The National Weather Service is calling for a snowstorm to hit our region on Friday January 10, 2025.


In the case of inclement weather, the office will be operating remotely and possibly on limited hours.
Some scheduling changes may have to be made. Some jobs, may have to wait until Monday or Tuesday next week. We will do our best to accommodate those in need as best we can, and handle any emergencies if at all possible. We will be checking messages regularly.

We appreciate your understanding. We hope that you and your families stay safe and warm. Please don’t travel unless you have to.

Christmas Holiday Hours 2024

Christmas Holiday Hours 2024.

Tuesday 12/24– Our office will be closing at 12 PM.

Wednesday 12/25 – Our office will be closed. The office will reopen at 8 AM Thursday 12/26.

Tuesday 12/31-Our office will be closing at 12 PM.

Wednesday 1/1/25 – Our office will be closed. The office will reopen at 8 AM Thursday 1/2/2025.

We will still be accepting EMERGENCY CALLS while the office is closed. So, if you do have an emergency, please leave a message and we will return your call as soon as we are able. Any messages left for non-emergencies, will have calls returned on Thursday 12/26 & Thursday 1/2/25.

True emergencies consist of the following:
Main Sewer Line Back-up, resulting in you not being able to use your facilities.
A clogged toilet, but only if it is the only one in your home.
A bad water leak inside your home, which has resulted in your water being shut off.
No Hot Water, is NOT considered an emergency.
All other plumbing issues, may be an inconvenience, but are not an emergency.

2 Hour Delay

Our company will be operating on a 2 hour delay today due to the snow and ice. We apologize for any inconveniences. The safety of our employees is important. We hope that you are safe as well.

Thank you,
Crissie

Thanksgiving 2024

Thanksgiving Holiday Hours 2024.
For the Thanksgiving holiday we will have short hours.
We will be open normal hours Monday and Tuesday, and then we will have short hours and be closed the holiday through the weekend.
We will still be accepting EMERGENCY CALLS.
If you do have an emergency, please leave a message and we will return your call as soon as we are able. Any messages left for non-emergencies, will have calls returned on Monday 12/2.

True emergencies consist of the following:
Main Sewer Line Back-up, resulting in you not being able to use your facilities.
A clogged toilet, but only if it is the only one in your home.
A bad water leak inside your home, which has resulted in your water being shut off.
No Hot Water, is NOT considered an emergency.
All other plumbing issues, may be an inconvenience, but are not an emergency.

Wednesday 11/27 – 8 am -12 pm
Thursday 11/28 – Closed
Friday 11/29 – Closed

What are the benefits of a pump station? Should you have one also?

This week we were called out to investigate a possible issue with a pump station. The customer made us aware that the pump seemed to be full and possibly leaking. What is a pump station and why would you need one?

A pump station is a tank where your drains go which will pump sewage uphill to a city tap. Why are these used? These are used when a home sits lower than the city sewer. At times, you cannot rely on gravity for your sewage to flow into the city system.

These pumps on average can last between 10-20 years. Annual maintenance, inspection and grease breakup are also beneficial in extending the life of a pump station. Below are some before and after pictures of replacing the pump station.

Hurricane Helene

9/27/24 – 8:00 AM

Good morning.
Our office is currently without power. If you call for service, PLEASE LEAVE A MESSAGE. We will return your call as soon as we are able to.
If you have an emergency, we will try to service you today. If you do not have an emergency, next week’s schedule is filling up quickly. We will fit you in where we can.
We do apologize for any inconvenience. This is a Major Storm system and we can’t control the outcome and what it is allowing us to be able to do.

We hope that all of you are safe and dry at home. We pray for those of you who are not. Please keep all of our linemen and first responders in your prayers.
Thank you,
~ Crissie
Owner.

Improvise, adapt and overcome

We had a customer reach out to us with complaints about issues with not getting hot water. Our technician arrived and was quick to diagnose the issue. The issue was their tankless water heater’s computer board was fried. So, what’s the next step if this is the case?

Our technician found that replacement was the best option. However, the new unit was not going to fit into the original box that was built for the old tankless heater. Our technician had to adapt and mount the new unit over the box to restore the hot water in the home in a timely manner. Our technicians are always willing and able to improvise, adapt and overcome.

Labor Day Hours

Our office will be closed on Monday September 2nd in observance of the holiday. We will be accepting EMERGENCY CALLS ONLY. Please do not use the contact us form on the website as we will be out of the office and will not be closely monitoring our email inbox. We will resume normal business operations on Tuesday September 3rd.



If you have any after hour emergencies please call us at 704-857-1600 and leave a message. We will return your call as soon as possible.

True emergencies consist of the following:
Main Sewer Line Back-up, resulting in you not being able to use your facilities.
A clogged toilet, but only if it is the only one in your home.
A bad water leak inside your home, which has resulted in your water being shut off.
No Hot Water, is NOT considered an emergency.
All other plumbing issues, may be an inconvenience, but are not an emergency.

Have a safe and happy Labor Day Holiday!

Tropical Storm Debby Closing

Due to the onslaught of heavy rain that Tropical Storm Debby is bringing to our area, we are making the preemptive decision to close our office today Thursday August 8, 2024. We plan to do our part and stay off the roads in light of this torrential rain. No reason to place our employees, equipment and others at risk. Flooding and power outages are to be expected.

We will be accepting calls for Emergency Services ONLY. This means if you are unable to use your bathroom facilities, or have an interior uncontained water leak, and the water is unable to be shut off.

  • Clogged kitchen drains, tub drains, washing machines are NOT emergencies.
  • No hot water, is NOT an emergency.

All non-emergent calls will be scheduled for Friday or next week. We do hope that you understand.
We also hope that you and your families remain safe.

Our office will reopen at 8:00 AM on Friday August 9, 2024.

Rerouting back wash? No problem!

A customer wanted his water softener to flow into the woods instead of the septic or the ground next to the house. Why did he decide to make this change? He had discovered that the discharge was killing the grass. Did you know that discharge can also affect your septic system? This water could kill beneficial bacteria that is in your septic tank. Look at the pictures below. As you can see this required a lot of digging for our guys, but of course they are always up for the challenge.