2 Hour Delay

Our company will be operating on a 2 hour delay today due to the snow and ice. We apologize for any inconveniences. The safety of our employees is important. We hope that you are safe as well.

Thank you,
Crissie

What are the benefits of a pump station? Should you have one also?

This week we were called out to investigate a possible issue with a pump station. The customer made us aware that the pump seemed to be full and possibly leaking. What is a pump station and why would you need one?

A pump station is a tank where your drains go which will pump sewage uphill to a city tap. Why are these used? These are used when a home sits lower than the city sewer. At times, you cannot rely on gravity for your sewage to flow into the city system.

These pumps on average can last between 10-20 years. Annual maintenance, inspection and grease breakup are also beneficial in extending the life of a pump station. Below are some before and after pictures of replacing the pump station.

Improvise, adapt and overcome

We had a customer reach out to us with complaints about issues with not getting hot water. Our technician arrived and was quick to diagnose the issue. The issue was their tankless water heater’s computer board was fried. So, what’s the next step if this is the case?

Our technician found that replacement was the best option. However, the new unit was not going to fit into the original box that was built for the old tankless heater. Our technician had to adapt and mount the new unit over the box to restore the hot water in the home in a timely manner. Our technicians are always willing and able to improvise, adapt and overcome.

Tropical Storm Debby Closing

Due to the onslaught of heavy rain that Tropical Storm Debby is bringing to our area, we are making the preemptive decision to close our office today Thursday August 8, 2024. We plan to do our part and stay off the roads in light of this torrential rain. No reason to place our employees, equipment and others at risk. Flooding and power outages are to be expected.

We will be accepting calls for Emergency Services ONLY. This means if you are unable to use your bathroom facilities, or have an interior uncontained water leak, and the water is unable to be shut off.

  • Clogged kitchen drains, tub drains, washing machines are NOT emergencies.
  • No hot water, is NOT an emergency.

All non-emergent calls will be scheduled for Friday or next week. We do hope that you understand.
We also hope that you and your families remain safe.

Our office will reopen at 8:00 AM on Friday August 9, 2024.

Rerouting back wash? No problem!

A customer wanted his water softener to flow into the woods instead of the septic or the ground next to the house. Why did he decide to make this change? He had discovered that the discharge was killing the grass. Did you know that discharge can also affect your septic system? This water could kill beneficial bacteria that is in your septic tank. Look at the pictures below. As you can see this required a lot of digging for our guys, but of course they are always up for the challenge.

A leaking outdoor spigot or an underground water leak?

Have you ever noticed an outdoor leaking spigot? Most of the time it could be just a simple leak. Other times, it ends up being a much bigger issue. How were our technicians able to tell that there was much more to this than a leaking outdoor spigot?  When our technician checked the spigot, he couldn’t find an issue such as a broken part or a leak. Upon further investigation he heard rushing water echoing in the basement of this home. The leak turned out to be a 4ft deep water leak at the foundation. As you can see in the pictures it took quite a bit of digging to repair the leak, but our technicians are always up for the challenge.