Author: Administrator

Labor Day Hours

Our office will be closed on Monday September 4th in observance of the holiday. We will be accepting EMERGENCY CALLS ONLY. Please do not use the contact us form on the website as we will be out of the office and will not be closely monitoring our email inbox. We will resume normal business operations on Tuesday September 5th.

If you have any after hour emergencies please call us at 704-857-1600 and leave a message. We will return your call as soon as possible.

True emergencies consist of the following:
Main Sewer Line Back-up, resulting in you not being able to use your facilities.
A clogged toilet, but only if it is the only one in your home.
A bad water leak inside your home, which has resulted in your water being shut off.
No Hot Water, is NOT considered an emergency.
All other plumbing issues, may be an inconvenience, but are not an emergency.

Have a safe and happy Labor Day Holiday!

Memorial Day 2023

Our office is closed Monday May 29 for the Memorial Day holiday. We are accepting emergency calls ONLY. Please do not use the contact us form on the website as we will be out of the office and will not be closely monitoring our email inbox. We will resume normal business hours on Tuesday May 31.

Please have a happy and safe holiday. Never Forget.

Christmas 2022 Holiday Hours

Christmas Holiday Hours 2022.
Friday 12/23 – Our office will close at 12 PM. Then we will be closed through the holiday weekend.
Monday 12/26 – Our office will be closed. The office will reopen at 8 AM Tuesday 12/27.

Friday 12/30 – Our office will close at 2 PM. Then we will be closed through the holiday weekend.
Monday 1/2/23 – Our office will be closed. The office will reopen Tuesday 1/3/2023.

We will still be accepting EMERGENCY CALLS while the office is closed. So, if you do have an emergency, please leave a message and we will return your call as soon as we are able. Any messages left for non-emergencies, will have calls returned on Tuesday 12/27 & Tuesday 1/3/23.

True emergencies consist of the following:
Main Sewer Line Back-up, resulting in you not being able to use your facilities.
A clogged toilet, but only if it is the only one in your home.
A bad water leak inside your home, which has resulted in your water being shut off.
No Hot Water, is NOT considered an emergency.
All other plumbing issues, may be an inconvenience, but are not an emergency.

Thanksgiving 2022

Thanksgiving Holiday Hours 2022.
For the Thanksgiving holiday we will have short hours this week. We will be open normal hours Monday and Tuesday, and then we will have short hours and be closed The holiday through the weekend. We will still be accepting EMERGENCY CALLS. So, if you do have an emergency, please leave a message and we will return your call as soon as we are able. Any messages left for non-emergencies, will have calls returned on Monday 11/28.

True emergencies consist of the following:
Main Sewer Line Back-up, resulting in you not being able to use your facilities.
A clogged toilet, but only if it is the only one in your home.
A bad water leak inside your home, which has resulted in your water being shut off.
No Hot Water, is NOT considered an emergency.
All other plumbing issues, may be an inconvenience, but are not an emergency.

Wednesday 11/23 – 8 am -12 pm
Thursday 11/24 – Closed
Friday 11/25 – Closed

Service Area Change

Effective 12/1/2021 –
We apologize in advance, but, we will not be accepting any new customers in most of the Charlotte metro area.
If you are located West of I-77, South of WT Harris Blvd, or South of NC Hwy 27/Albemarle Rd, you will not be considered in our service area any longer.

We just find that there is too much travel time involved in traveling to areas further into Charlotte and it is limiting the amount of people we are able to help each day, and repairs we are able to complete. As a smaller company, we only run a few service trucks and unfortunately, going into most of Charlotte, with travel and traffic, takes up half a day for the truck that goes.

We will still help those long time customers, that can and choose to wait on us for service, but the 1st hour rate for Charlotte, will have to increase to accommodate the time needed to be able to reach the service address.

Thank you for your understanding.
I hope that you have a Happy & Blessed Christmas & New Year.
Crissie

Labor Day 2021

We hope that you all have a happy and safe Labor Day Weekend. Please note that we will also be enjoying time with our families.

Our office will be closed until 8 am Tuesday, Sept 7th. We will be taking emergency calls only starting at 4 PM on Friday, Sept. 3 through 8 AM Tuesday, Sept 7.

If you have a regular service request, you may call and leave a message, but we will not follow up until Tuesday morning. For EMERGENCIES, please call and leave a message. We will return your call as soon as possible.

Memorial Day

Or office is closed Monday May 31, 2021 for the Memorial Day holiday. We are accepting emergency calls only. The office will reopen Tuesday June 1, at 8:00 AM.

Please have a happy and safe holiday. Never Forget.

Upcoming Rate Increase

While we have tried to hold off raising our rates for as long as we could (Our last small rate increase was in 2018), even with the pandemic, we find the need to raise our rates. After much debate and discussion, we have decided on a 10% labor rate increase. The cost of a lot of things have increased immensely over the last 18 months. This has us having to increase to stay current with the ever evolving time. Materials have gone up by as much as 50% in the last year, and the cost of gas has risen 40%.

This 10% rate increase will take effect on June 1, 2021.

Although we are very apologetic to our customers for the increase, it was a necessity. We have been one of the most economical and reasonably priced plumbers around since we started and we hope to continue to be that way. This small increase, should still leave us very competitive. We hope that you all will understand, and even stand behind us in our decision.

Thank you,
Crissie Cain