Collapsed Sewer Line

These pictures are from a recent job in which we repaired a broken collapsed sewer line for a long time customer. We had tried to clear the line unsuccessfully so, we used our camera to investigate inside the line. We found that the sewer line had collapsed. We dug up and repaired the leak.

Office Hours

Just a friendly reminder that our office is open Monday though Friday 8 am to 5 pm. If you call after hours and receive our voicemail please leave us a message so we can return your call the next business day. If it is an emergency, someone will get in touch with you as soon as possible. If you call during business hours and receive our voicemail, please leave a message, as we are assisting other customers. We will return every call as soon as we can. Thank you!

Baby Wipes in the Toilet!

Almost a full pack of baby wipes our technician pulled out of a customers sewer pipe.

Ever wonder why baby wipes say do not flush? The simple explanation is that they do not dissolve in water like toilet paper. They are thicker and more cloth like. When you put too many in at once, the sewer pipes get clogged and will start to back up. This can cause your main sewer line to back up into your toilet, shower and kitchen sink. Gross, we know. This is why we recommend not disposing of any wipes, even flush-able ones. They do not breakdown in water like toilet paper. If you ever find yourself wondering if something is flush-able, the best thing to do is put it in the garbage and save your money!

Merry Christmas!

With Christmas being next week, we would like to take the time to remind everyone we are open for business. Monday will be a normal business day. Tuesday, Christmas Eve, our office is open from 8am – 12pm. We will be only taking emergency calls on Christmas Eve after 12pm. We are closed on Christmas day with the exception of emergencies. Thursday and Friday we are back to regular business . As always, if you call and receive voicemail, please leave us a message so we can return your call. Everyone here at Cain’s would like to wish you and your family a wonderful and safe holiday!

Phone Numbers

We have been receiving complaints about our contact information. We would like to take the time to remind our customers that we did update our phone number at the beginning of the year. Our current phone number is 704-934-0015. If you have any other phone number for us please update our contact information.

Happy Thanksgiving!

With the upcoming holiday just around the corner, we wanted to remind our customers that we are open. We will be on our regular schedule Monday through Wednesday, Closed Thursday with the exception of emergencies, and Friday will also be a regular service day. A few of our technicians will be out of town for Thanksgiving, this may lead to longer wait times as we try our best to accommodate everyone. If you reach our voicemail during this time, please leave a voicemail and we will return your call as soon as possible. Please note, there will be no projects or estimates scheduled this week. We will return to our normal schedule on Monday, December 2nd.

Preventing Frozen Pipes

With winter rapidly approaching it is important to remember pipes can freeze. The pipes that are most at risk for freezing are outdoors hose bibs, swimming pool lines, and water lines for irrigation systems. Supply lines that are located in unheated spaces are also at risk of freezing. These lines include water lines located it your basement, crawlspace, garage, and attic. Pipes alongside exterior walls or pipes that have little or no insulation surrounding them risk the possibility as well. Pipes usually freeze when temperatures fall below 20 degrees for a few hours or more. There are a few things you can do to help prevent frozen pipes.

  • When the temperature is below 20 degrees leave your faucets dripping slowly.
  • Insulate any outside piping.
  • Disconnect outside hoses, drain and store them inside.
  • Drain water from pools and irrigation systems.
  • Add insulation to attics, basements, and crawlspaces to help maintain higher temperatures in these areas.
  • Keep garage doors closed if there are supply lines present.
  • Open kitchen and bathroom cabinets to allow warm air to circulate.
  • Keep heat set at the same temperature during the day and night.
  • If you leave for long periods of time, leave you heat on no lower than 55 degrees.

The dangers of Drain Cleaner

Drain cleaners seem like an great idea when you’re having drainage problems. Kitchen sink clogged? Shower clogged with hair? Drain cleaner seems like the easiest solution for most home owners. However, most home owners are unaware of the dangers lurking in that bottle of chemicals.

The most common drain cleaners suggest pouring them in to the clogged drain and allowing the mixture to sit and break down the clog. The chemical sits as it is continuously reacting and generating heat to break down the clog. This heat can cause toilet bowls to break, it can cause plastic or PVC pipes to soften, melt, or warp. It eats away at the glue that is used to hold the pipes together. Pipes that are older and already have corrosion damage, may be susceptible to more serious damage that would cause more costly repairs. The physical damage that can be caused by back splash of chemicals can be detrimental. Just as it melts the hair ball in your pipe, it will melt skin. When using a plunger or auger to clear the clog, it is possible for the water containing the cleaner to splash on you. If you do not flush all of the drain cleaner down with water and mix a cleaning chemical it can cause toxic fumes that can damage your lungs and heart. If you have any questions about drain cleaners please call us at 704-934-0015.

Cat Litter in the Toilet

Disposing of cat litter can be a tricky task. Not sure where to put your cat’s dirty litter? After doing some research we can advise you the only safe place for cat litter to be disposed of is in the trash can outside of your home. It is best to double bag the litter and move it to an outside location to prevent the bad smell in you home.

Why can’t I put dirty litter anywhere else?

  • It is not advised to place litter inside your kitchen trash because it can have parasites in it and could contaminate other things in your kitchen.
  • It is not acceptable to dispose of litter in your yard because it can contaminate ground water.
  • It is the most hazardous to flush litter down your toilet. Cat litter clumps and expands when wet and can clog your pipes or damage a septic system (even the ones that say flush-able).
  • Newer water saving toilets don’t use enough water or pressure to move the litter through your pipes.
  • Cat waste hardens up fast and dries out, this could be difficult to move through pipes as they bend and turn.
  • Flushing litter can introduce a parasite, named toxoplasma gondii, into the water supply. T. gondii is commonly found in cats and flushing this parasite down the toilet can contaminate water supply. Supply treatment centers may not be able to clean all of the parasite out of the water. This increases the possibility of a public infection. Those most at risk are children, elderly people, and pregnant women.

The EPA has classified pet waste as a pollutant that can cause harm to fish and wild life. It can kill native vegetation and cause unsafe water.

What prompted us to write this?

We received a call last week. Our customer was complaining about clogged pipes. We went to the home the same day we received the call. Upon cabling the customers line, our technician pulled back cat litter. This made us wonder how many other customers are unaware of the havoc that can be caused by litter.

Sources: https://www.epa.gov/