Our email is a great way to contact us! We monitor it regularly during business hours. However, On weekends, we may not see it. If you have an emergency, the best method of contact is our office phone. That number is 704-934-0015. After hours and weekends, you will receive voicemail. Leave us a voicemail telling us your name, address, the reason you are calling, and a good contact number for you. If it is an emergency, someone will call you back shortly. If it is not a plumbing emergency, we will return your call first thing Monday morning when we return to the office. Thank you for your cooperation.
We are currently having some issues with our office phones. If you call and receive voicemail, please leave a message. We will call back as soon as possible. Thank you for understanding!
Just a friendly reminder that our office is open Monday though Friday 8 am to 5 pm. If you call after hours and receive our voicemail please leave us a message so we can return your call the next business day. If it is an emergency, someone will get in touch with you as soon as possible. If you call during business hours and receive our voicemail, please leave a message, as we are assisting other customers. We will return every call as soon as we can. Thank you!
We will be closed for New Years Day. We will reopen Thursday, January 2nd. If you have an emergency, please leave us a voicemail so we can get in touch with you as soon as possible. We will return any non-urgent calls when we return to the office on Thursday. Everyone here at Cain’s hopes you and your family have a happy and safe new year!
With Christmas being next week, we would like to take the time to remind everyone we are open for business. Monday will be a normal business day. Tuesday, Christmas Eve, our office is open from 8am – 12pm. We will be only taking emergency calls on Christmas Eve after 12pm. We are closed on Christmas day with the exception of emergencies. Thursday and Friday we are back to regular business . As always, if you call and receive voicemail, please leave us a message so we can return your call. Everyone here at Cain’s would like to wish you and your family a wonderful and safe holiday!
We have been receiving complaints about our contact information. We would like to take the time to remind our customers that we did update our phone number at the beginning of the year. Our current phone number is 704-934-0015. If you have any other phone number for us please update our contact information.
With the upcoming holiday just around the corner, we wanted to remind our customers that we are open. We will be on our regular schedule Monday through Wednesday, Closed Thursday with the exception of emergencies, and Friday will also be a regular service day. A few of our technicians will be out of town for Thanksgiving, this may lead to longer wait times as we try our best to accommodate everyone. If you reach our voicemail during this time, please leave a voicemail and we will return your call as soon as possible. Please note, there will be no projects or estimates scheduled this week. We will return to our normal schedule on Monday, December 2nd.
Just an announcement about next week for our company. Sept 30th – Oct 4th is a vacation week.
What does this mean?
- Half of our crew is on vacation.
- Projects and estimates will not be scheduled for this week. We will be scheduling for the week of Oct 7th.
- Emergency and small repair jobs will be taken and done as needed.
- If there is no answer, please leave a voicemail. We will return your call as soon as possible.
- Our Accounting department is closed during this time. Crissie will follow up with everyone when she is back in the office.
We will resume business as normal the 7th of October.
Thank you everyone!
Our office will close at 12:00 PM on Wednesday July 3rd and will re-open at 8:00 AM on Friday July 5th.
If you have any after hour emergencies, please call our office at 704-934-0015 and leave a message and we will return your call as soon as possible. All Non-urgent calls will have calls returned on Friday.
From our family to yours ~ Have a Happy & Safe 4th of July!!
We have had reports this morning of people not being able to get through. I think Spectrum may be having issues. If we happen to be on the phone, it seems that callers are being told their call can not go through instead of getting our voicemail.
If you call, and happen to get a message saying your call can not go through, please keep trying.